Grab
Enhancing safety of passengers and drivers using ride-hailing platforms
How might Grab enhance ride-hailing safety by improving its response to incidents?
BRIEF
Safety is paramount for a ride-hailing platform like Grab. It was imperative to understand the safety needs of drivers and passengers, and enhance incident response features and procedures.
MY ROLES
User Research, Service Design, Concept Development
WHAT WE DID
More details available upon request
Client: Grab
Regional project across various Southeast Asian cities, 2019